Case Study: Field Insurance Assessments
Time is money - especially in the insurance industry.
For many insurance companies, the life blood of their business happens in the field. Adjustors are dispatched to remote locations to capture damage/estimate information that is then transferred back to the main office where the claim is reviewed and processed.
For one company, there were two tremendous operating challenges:
1) Accuracy of the submitted estimate
2) Time spent passing this information back to the main office
Their original process was largely paper-based. Clipboards in hand, adjustors would capture data on site while assessing the incident or damages claimed by the requestor. From there, the hand written information would be processed once the adjustor made it back to the office. That information would then be entered in to the database where an estimate was calculated, processed and eventually sent to an underwriter.
The entire process took days and sometimes weeks, an unfavorable timeframe for both the company and the customer.
With Form.com, that processing time was cut down to a single day. Paper forms and clipboards were replaced with mobile devices preloaded with web forms. Working offline, the adjustor is now able to access the necessary business forms prepopulated with the relevant case-specific data. Based on the entered data, automated calculations would provide the requestor with an estimate instantaneously. Once the adjustor is back online, the captured data and submitted estimate are automatically synchronized with the database where the claim can be immediately reviewed and passed to an underwriter.
With their data-driven operations now happening at a much faster pace, the company is processing more claims in less time, while simultaneously providing their customers with a level of service only few can offer.
Request a demo to see these features in action!