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Full Feature List

Hundreds of features to help you manage your forms processes.
Form.com is loaded with features and functionality that help you transform the way you collect and connect your enterprise data.

Get Familiar with Form.com Features

Form.com's technology has been designed and tested from several years worth of feedback from thousands of customers that not only make suggestions, but actually shape how each specific feature works.

Electronic Forms

Linear Design

The linear platform interface lets you easily create web forms and surveys that follow the standard top-down design format. This is your best option for the web forms and surveys that do not require a fully custom layout. The interface automatically generates a vertical format, while still giving you the freedom to customize the content and functionality specific to your business process needs.

Custom Design

This drag-and-drop interface option lets you create custom forms with unique layouts specific to your business process or data collection methods. The same robust set of features is available to you so you can configure new or recreate existing paper forms complete with all necessary branding components.

Logic, Branching and Piping

Show or hide questions or individual answer options, branch questions on specific conditions, and pre-fill forms with received data on the fly.

  • Skip logic
  • Branch logic
  • Branch on range (conditional on score earned)
  • Advanced logic
  • Show/Hide logic
  • Interactive logic
  • Piping
  • Required questions
  • Conditional required questions
  • Skip question with alert

Branding & Customization

Apply your corporate logo, colors and styles – you can customize any part of the form to match you corporate branding.

  • HTML formatting
  • CSS formatting
  • Plugins
  • JavaScript embedding
  • Question Randomization

Settings

Define whether to capture respondents' email addresses or keep users anonymous, show/hide results after the form submission, and much more.

  • Capture respondent e-mail addresses
  • Capture anonymous responses
  • Allow multiple responses from the same user
  • Show results to respondents after form submission
  • Set up redirect page
  • Customize 'Thank you' page

Question Types

With 14 different question types you can ensure you ask every question in the best way – from 'pick one' and 'check all,' to complex matrix and lookup questions.

  • Question types: Pick One or 'Other'

    Advanced Options

    • Rich text formatting (WYSIWYG & HTML)
    • Image embedding
    • Limit answer distribution between columns
    • Add sub-headers
    • Hyperlinking
    • Set default answer options
    • Set response quotas
    • Prefill answer options
    • Randomize or rotate answer options
    • Spell check
  • Question types:

    Advanced Options

    • Rich text formatting (WYSIWYG & HTML)
    • Image embedding
    • Add sub-headers
    • Set response quotas
    • Hyperlinking
    • Prefill answer options
    • Set default answer options
    • Limit answer distribution between columns
    • Add a custom comment box
    • Spell check
    • Prefill answer options
  • Question types: Check all that apply

    Advanced Options

    • Rich text formatting (WYSIWYG & HTML)
    • Image embedding
    • Add sub-headers
    • Set default answer options
    • Set up an exclusive answer option
    • Set response quotas
    • Hyperlinking
    • Set up a min and/or max number of required answers
    • Limit answer distribution between columns
    • Randomize or rotate answer options
    • Prefill answer options
    • Spell check
  • Question types:

    Advanced Options

    • Rich text formatting (WYSIWYG & HTML)
    • Image embedding
    • Add sub-headers
    • Set response quotas
    • Set up a number of required answer options
    • Require responses to individual rows
    • Randomize or rotate answer options
    • Prefill answer scales
    • Customize answer scales
    • Spell check
    • Hyperlinking
  • Question types: Dropdown box

    Advanced Options

    • Rich text formatting (WYSIWYG & HTML)
    • Image embedding
    • Set default answer option
    • Set response quotas
    • Hyperlinking
    • Prefill answer options
    • Use answer options from the library
    • Randomize or rotate answer options
    • Spell check
  • Question types: List box

    Advanced Options

    • Rich text formatting (WYSIWYG & HTML)
    • Image embedding
    • Set default answer option
    • Set response quotas
    • Set up exclusive answer option
    • Set up min and/or max number of required answers
    • Randomize or rotate answer options
    • Prefill answer options
    • Spell check
    • Hyperlinking
  • Question types: Single-line text response

    Advanced Options

    • Rich text formatting (WYSIWYG & HTML)
    • Image embedding
    • Set response quotas
    • Hyperlinking
    • Customize input data formats
    • Randomize or rotate answer options
    • Prefill answer options
    • Spell check
  • Question types: Multi-line text response

    Advanced Options

    • Rich text formatting (WYSIWYG & HTML)
    • Image embedding
    • Set the size for the text input box
    • Prefill answer options
    • Hyperlinking
    • Spell check
  • Question types: Numeric allocation

    Advanced Options

    • Rich text formatting (WYSIWYG & HTML)
    • Image embedding
    • Add sub-headers
    • Set response quotas
    • Hyperlinking
    • Customize input data formats
    • Set calculated total
    • Randomize or rotate answer options
    • Prefill answer options
    • Spell check
  • Question types: Compare one against another

    Advanced Options

    • Rich text formatting (WYSIWYG & HTML)
    • Image embedding
    • Hyperlinking
    • Set response quotas
    • Randomize or rotate answer options
    • Spell check
  • Question types: 3D Matrix

    Advanced Options

    • Rich text formatting (WYSIWYG & HTML)
    • Image embedding
    • Add sub-headers
    • Set response quotas
    • Customize answer scales
    • Hyperlinking
    • Customize input data formats
    • Require responses to individual rows
    • Randomize or rotate answer options
    • Prefill answer options (plugin)
    • Spell check
  • Question types: Object Lookup

    Advanced Options

    • Rich text formatting (WYSIWYG & HTML)
    • Image embedding
    • Select data model source
    • Hyperlinking
    • Spell check
  • Question types: File Upload

    Advanced Options

    • Rich text formatting (WYSIWYG & HTML)
    • Permit file uploads
    • Specify maximum file size
    • Embed or allow importing of images
    • Hyperlinking
  • Question types: Section Header

    Advanced Options

    • Rich text formatting (WYSIWYG & HTML)
    • Image embedding
    • Spell check
    • Hyperlinking

Data Management

Contact Manager

The Contact Manager is the hub for all of your contact data inside the application. Not only does this enable you to organize your contact information, it also lets you control the flow of that information in real time.

  • Create custom contact fields
  • Import contact file (Excel, CSV)
  • Export contacts (Excel, CSV)
  • Generate a unique identifier for each contact
  • Synchronize contacts
  • Set up data flows from the contact manager into a form
  • Update a contact's profile info from their form responses
  • Filter contacts list and save filters for other forms
  • View form participation statistics of the contacts
  • Schedule form launch
  • Autolaunch form on Portal (plugin)

Participant Portal

The participant portal is the area where your users will land once they log into the application. This landing page displays a list of your business forms that users can access on-demand.

  • Utilize our portal design wizard
  • Customize your CSS formatting
  • Restrict access to a portal
  • Add hyperlinks that lead to any external webpage or documents within your portal
  • Take forms on a portal
  • Set a date range for the form to appear on the portal
  • View portal as another user

Task Management

Task Management is a feature that will allow you to automate your business processes, regardless of whether they are online or offline. With Task Management you can:

  • Define multiple task types in the application
  • Configure custom statuses and resolutions
  • Specify a group of contacts to whom the task and due dates will be assigned to
  • Attach a form and require that form to be completed before the task is closed
  • View the task history

Integration

JavaScript & API

Integrate your new solution with any existing third party or home grown legacy systems. The flexibility of WorldAPP's API allows for a truly custom solution that fits right in to your existing process infrastructure.

Integration

  • URL Suffix (URL ID Append)
  • SalesForce integration
  • QlikView integration
  • Integration with third-party application
  • Integration with custom data base

Solution Configuration

  • Custom pages
  • LDAP compliance
  • Custom JavaScript
  • Custom plugins
  • Private labeling (custom branding)
  • Multi-access account
  • Multi-user account

Offline Mobile Application

Form.com Mobile

This powerful field service app extends your ability to intelligently collect data in areas where internet is unavailable. Once a connection is reached or restored, you can upload and integrate your data for further processing, reporting, or initiation of workflow and other automated events.

  • App for iPhone, iPad, iPod
  • App for Android devices
  • Windows Desktop app
  • Launch forms and assign tasks in real-time
  • Change task statuses and due dates
  • Collect data offline

Reporting

Manage collected data in our platform using standard report settings or customize your own, applying formulas, filters, and crosstabs. Export the result in different formats.

  • Summary report
  • Report by respondent
  • Custom report
  • Report with partially completed responses
  • Filters
  • Grouping
  • Crosstabs
  • Formulas
  • Statistics
  • Inline editor
  • CSS editor
  • Password protection
  • Export to Excel, CSV, SPSS, PDF
  • Email report

Advanced Reporting

Produce eye-opening charts and quantitative reports quickly and easily. Frequency tables, cross-tabulated reports, and statistical significance tests can be automatically generated saving you valuable time. Drill down into your data using powerful BI dashboards for a more comprehensive view into your enterprise data.

WorldAPP Analytics

  • Create unlimited crosstabs
  • Run statistical significance tests
  • Create charts
  • Create data tables
  • View individual responses
  • Upload files
  • Share results
  • Export charts to PowerPoint

BI Dashboards

  • Dynamic data visualization
  • Hundreds chart types
  • Build filtered reports
  • Custom dashboards
  • Drilldown in charts, dashboards and web URLs
  • Seamless connectivity to all relational databases
  • No programming required
  • Support for iOS and Android mobile devices

Data Security

Data Protection and Privacy

  • Data is hosted in SSAE 16 certified data centers compliant with documented controls and operational procedures that are strictly followed. From both a design and operation perspective, WorldAPP is TierIII/TIA 942 compliant.
  • Your data resides securely on servers behind multiple firewalls. In order to access data, operators must be authenticated in the system with login and password, while obtaining the appropriate permissions from the account owner.
  • Confidential data, such as usernames and passwords, are encrypted in the DB. Brand account users have an option to add DB encryption of the Contact Manager and any collected responses/submissions.
  • Any application web traffic is secured with SSL in transit. Users can apply this to any form and the data it collects.
  • Form.com is an official licensee of the TRUSTe Privacy Seal Program and certified by the EU Safe Harbor Privacy Program, with endorsements to securely host consumer data from any country.
  • Form.com and its employees have received HIPAA compliancy certifications for web, mobile and offline solution implementations.

Services

Professional Services Team

We provide a variety of professional services to streamline your business processes.

  • Telephone distribution
  • Form printing
  • Postal form distribution
  • Importing forms created in MS Word
  • Exporting results to TSV (Professional Service)
  • Design services
  • Programming services
  • IVR phone forms
  • Custom reporting and analytics
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