Form.com operates on a customer-centric philosophy and paradigm. The goal is to provide the most advanced business survey products on the market – and then further support and enhance customer value through the best service in the entire industry.
Form.com believes in serving customers with as many options and choices as possible, and those who use Form.com can select a high-touch approach, have Form.com handle everything, or choose an arrangement somewhere in between. They can, for example, oversee only a selected portion of the project or entirely delegate the whole process to Form.com from start-to-finish. Or customers can elect to manage each and every element of the project themselves in a hands-on manner – while being fully supported by the power of Form.com and all of its vast resources and diverse menu of services.
Form.com provides industry-leading support 24 hours a day to ensure projects are started and completed on target.
- Email Support: Issues, questions, and concerns can be addressed to support via email. We offer 24 hour email coverage from Monday till Friday, and from 3 am till 11 am EST on Saturdays.
- Phone Support: Issues, questions, and concerns can be addressed to support via phone. Phone support is available Monday through Friday, 24 hours a day, with an average hold time of 20 seconds or less.
- Live Support: Issues, questions, and concerns can be addressed to support via our Live Chat tool. Live support is available Monday through Friday, 24 hours a day. Live Chat response in an average of 10 seconds or less.
- Help Files: There is an extensive help file always available to application users. The Help Files provide definitions, step-by-step instructions, and visual examples of logic, code, etc. We also offer a PDF version of the user manual.
- 24/7 emergency phone number connects administrators with a senior support. Emergency representative who will be able to resolve issues immediately, or coordinate Support: an investigation to resolve the reported issue.
- Live training online
- On-location training seminars